IndianDVDwala will confirm your order via email immediately upon receipt. (After your credit card is approved you see "APPROVED" page on the computer monitor, please go down on that page and click the button at the bottom of the page). Provided the order is complete we will dispatch on the day we confirm. Your order will then be with you within the no. of days as per the shipping option selected by you. (For details refer to our shipping policy section). If you would like confirmation please contact us on 1-866-DVDWALA (1-800-383-9252) and we will be happy to help.

IndianDVDwala website uses Card Service International on-line credit card authorisation. Cardservice International® is an industry leader in credit card processing for traditional and Internet businesses it has one of the largest credit card fraud, loss prevention and charge back departments in the industry. Card Service International uses state of the art security tools and techniques, both proprietary and unique, to ensure that you, the shoppers are protected against what is nowadays a virtually non-existent risk. CSI uses technologically sophisticated LinkPoint Secure Payment Gateway with 128-bit encryption, which is the highest bit encryption in the industry. Card Service International systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week.
The credit card companies have endorsed the software we use as a secure method of transmitting card details. We know of no documented cases of credit card fraud on our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computers. They are not held in clear text on any website.

You can pay for goods by credit cards for online transactions, send check with order to the following address
IndianDVDwala.com
P.O.Box 5135
Skokie
IL - 60076-5135
OR you can call us on 1-866-DVD-WALA (1-866-383-9252) and give us your telephone no. and we will call back to take order details and the credit card details. We have now implemented on-line credit card transactions.

Yes you can, as not all of our products are listed on the website, so please feel free to contact us on 1-866-DVD-WALA (1-866-383-9252)

Within 30 days of your order you can return the defective DVD along with the invoice, which you had received, from our company at time of purchase. Please send the defective DVD(s) back to:
USA CUSTOMERS:
IndianDVDwala.com
P.O.Box 5135
Skokie
IL - 60076-5135
Please use the following link to email returns@indiandvdwala.com Please include the order number (as shown on your invoice) and details of the product(s) to be returned and the reason for return. If you have disposed of the invoice then please provide your name, postal code and approximate date of purchase in order that we can trace your records. If you are returning a defective product please indicate the nature of the defect and, if appropriate, the elapsed time during play at which the defect becomes apparent. Carefully repackage the item, mark 'Returns' clearly on the outside of the package and send it to us.
Our policy is intended to improve our service to you and is in addition to your statutory rights. On receipt of the defective DVD we shall send you the replacement.
In the event that we are unable to ship a replacement within 7 days we will offer you the option of either a refund by the method the payment was made or a credit to be used against another purchase. In the latter case you will be either charged or refunded the difference in price between your new purchase and the amount due in refund as appropriate.

We do not generate any separate price-list for DVDs, which we could circulate. Many a time the manufacturer's change prices fortnightly or monthly and it becomes impossible to update the price-list for print and circulation. However as soon as we get new prices from manufacturer's we normally update prices the same day on our web site. Thus our web site www.indiandvdwala.com is the best source of your price-list.

We only buy our DVDs from the original DVD producing manufacturers. However at times there are more then one manufacturer's for particular DVD title as the rights to produce DVD may have been given by the original movie producer/owner to more then one company.

There is a possibility that the image on site may differ from the DVD you received as we carry DVDs manufactured by all DVD manufacturing companies and at times there are more then one DVD manufacturing company producing DVD of the same title. However if you did purchase because you wanted DVD from the manufacturing company whose image you saw on our site, you may kindly return the received DVD back to us, and you have the following choices:
a) Ask for full refund.
b) Ask for DVD from the other manufacturer. We will replace the same if the selling price of both the manufacturer's is same.
c) Ask for replacement with any other title from our web site with same value. HOWEVER THE RETURNED DVD MUST BE IN ITS ORIGINAL PACKING AND NOT OPENED.

Presently orders taken online are shipped only in USA and UK only. We can ship anywhere in the world, you need to send us an email at sales@indiandvdwala.com with your order details and how would you like to pay, we will send you the proforma invoice for advance payment. On receipt of your payment we shall ship the goods.

If you have any comments or suggestions, please send them to: feedback@indiandvdwala.com